Privacy policy

ticktotravel Private Limited (hereinafter referred as “ticktotravel”, “we”, “us” or “our”) understands and respects the importance of privacy of its users (hereinafter referred as “You” or “Your”). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide us, via the website (hereinafter referred as “the website”) will be processed by us. Confidentiality of information provided by you will be maintained.

This Privacy Policy is applicable to any person/s who book/purchase/intend to purchase/enquire about any product(s) and/or service(s) made available by ticktotravel through its website as well as offices including corporate office, branch offices and preferred sales partners. By making a booking/purchase or submitting your personal data via the website or any offices, you agree to the transfer, storing or processing of such information. If you do not agree to ticktotravel’s use of your personal data we cannot accept your booking and you should not use the website.

COLLECTION AND USE OF PERSONAL INFORMATION

You may be asked for personal information including but not limited to name, address, email address, telephone number, date of birth, credit/debit card number (in encrypted form) with expiration date, banking details, Aadhar Details, PAN Details, Visa copy, Passport Details (passport number, issue date, expiry date), mobile number, Professional Qualifications/details, etc., anytime while making a booking/purchase via the website or any other customer touch points. We may keep a record of your email or other correspondence, and if you call us by telephone, we may monitor and/or record phone conversations for training and customer service reasons. We may collect details of your computer and visits to this Site (including, but not limited to, traffic data, location data, IP address, operating system and browser type) for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

In some cases we may also need to collect more sensitive personal data such as information regarding your medical conditions, disabilities and special requirements along with medical Certificates supporting the same. This information is allowed to be stored by you and is collected in order to arrange for the services you are requesting and this Information is presented to you at the time of making a booking/purchase so that the process of bookings /purchase is completed expeditiously. This Information may also be used internally for research, analysis and auditing. Cookies and other information may be used to optimize the viewing experience, troubleshoot any problems and serve better content.

PURPOSE OF COLLECTING PERSONAL INFORMATION

The predominant purpose in collecting, storing, transferring or sharing the information is to:

Communicate with You regarding bookings/purchase; Send booking confirmations; Keep You updated regarding transaction status; Sending tour related information on daily basis; Send verification/alert message(s) or email(s). Notify and update the changes in bookings. Resolve complaints and disputes. Allow our customer service department to contact you. Detecting and preventing fraudulent or criminal activity. Carry out our obligations arising in connection with any contracts entered into between you and us, or between You and a third party supplier. Ensure that content from the website is presented in the most effective manner for you. COOKIES

This Site uses cookies to distinguish you from other users. Cookies are small pieces of information that are stored by your browser on your device’s hard drive when you visit the website. Most Web browsers automatically accept cookies. You can control and delete how and whether cookies will be accepted by your browser by changing the options on your web browser or using certain software programs but disabling them may affect the functionality of this website. Once you access the website, you consent to our use of cookies. Some of these cookies are essential to make the website user friendly and work properly, to allow You to make your booking/purchases, and to enable us to serve you better and more efficiently. Other types of cookies help us to provide you with a good experience when you browse our Site, and also allow us to improve our Site or the way we provide our service to customers. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to you.

We may record anonymous, non-personal information (not including Your name, address, email address or telephone number) about Your visits to this and other web sites in order to measure advertising effectiveness. We may also collect non personal information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages browsed and products and services viewed or booked for example. None of this information is passed to any third party, and is used solely by us to provide you with a better user experience on the Website.

THIRD PARTY WEBSITE LINKS

You may be offered automatic links to other internet websites at various points that may be relevant to a particular aspect of this website. These third party website owners may use combined information about your visits to our Site and other sites in order to provide advertisements about related goods and services that may be of your interest. Please note that we do not share any of your personal Information with these third party website owners unless you give us permission, in writing, to do so. These third party website owners may seek to use cookies and pixel tags to track Session Data about the ads. You have seen and types of things in which you appear interested. This does not indicate that ticktotravel is necessarily associated with any of these other websites.

PARTIES WITH WHOM YOUR INFORMATION IS SHARED

In order to improve service efficiency, your personal information may be shared with our Holding Company, Subsidiary Company, associate Companies, Subsidiary of our Holding company, or an entity which controls, is controlled by or is under common control. Such information will be shared under controlled and secure circumstances. In any event of a merger, or sale or re-structuring or if we sell/ transfer/assign the business or part thereof, to any of our group companies, then any and all the Customer’s personal information will be transferred to the appropriate party.

MARKETING USE

We may use the information generated from an enquiry or a booking/purchase made by you on this website, to contact you by telephonic means and/or by electronic means (e-mail) with information and offers relating to the products about which you enquired.

DATA PROTECTION AND SECURITY

Information transmitted via the internet is never completely secure and we cannot guarantee the security of your transmitted data therefore any transmission done via the internet is at your own risk. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information, and appropriate security measures and certifications are in place to protect your personal data.

CHANGES TO THIS PRIVACY POLICY

By opening, browsing, using this site for transactions or storing any data/information, you agree to comply with the latest revised privacy policy in effect at such time. If at any time You believe that we have not adhered to the Privacy Policy, please inform us by email reservation@ticktotravel.com and we will take all the reasonable efforts and steps to promptly determine and resolve the issue.